What is new in PetHub+

More ways for a finder to reach you

When your pet is missing, you want to be as easy to reach as possible. Lost Mode now gives the person who finds your pet three more ways to get hold of you.

• A second contact. Add the name and number of someone a finder can ring if you do not answer, such as a partner, a neighbour or your pet sitter. It is shown on your pet’s tag page, your lost page and your poster.
• A WhatsApp button. Add your WhatsApp number and finders see a WhatsApp button next to Call and Text.
• Tell my vet. One tap opens an email to the vets saved for your pet, already filled in with the details and your public link. You check it and send it from your own email app.

Where to find it: open Lost Mode for your pet and look under Your contact details.

PetHub+ in six languages

PetHub+ now speaks English, French, Spanish, German, Italian and Dutch. The app follows the language of your phone, or you can choose one yourself. Your reminders and emails follow it too.

Where to find it: Settings, then Language.

A starter plan for puppies and kittens

Add a dog or cat under six months old with a date of birth and PetHub+ offers a set of suggested vaccination, worming, flea and vet reminders for the first year. Your vet has the final say on timings, and you can change any reminder.

Where to find it: add a pet, or set the date of birth on a pet you already have.

Sitter Pack

Going away? Write a checklist for your sitter or dog walker once: safety rules, medication, feeding, routine, behaviour and vet details. Share it as a PDF or print it.

Where to find it: on your pet’s dashboard.

Weight chart and a record to share

Log your pet’s weight and see it on a simple chart. You can also share your pet’s full record as a PDF, which is handy for a new vet or an insurance claim.

Where to find it: on your pet’s dashboard.

A new look

PetHub+ has a brighter, simpler design from the welcome screen through to Home, the pet dashboard, treatments, travel, insurance and settings. Lost Mode is set up step by step, and the page people see when they scan your pet’s tag is easier to use. You can also pinch to zoom.

Know the moment your pet’s tag is scanned

• Tag scan alerts. If your pet wears a PetHub+ QR tag, you are told the moment someone scans it. That is often the first sign your pet has been found, before the finder has called you.
• Someone has your pet. If the finder cannot reach you, they can leave their own number and, if they choose, their location, so you can call them back.
• Alerts that stay put. These alerts sit at the top of your Home screen with a Call button until you clear them, so swiping a notification away does not lose the details.

Tags, posters and lost pages

• Ordering a QR tag is clearer. Your delivery country is filled in from your postcode, including Jersey, Guernsey and the Isle of Man, and the engraving boxes show how many characters fit on the tag.
• A better lost poster. The poster fits properly on a phone, its QR code is easier to scan, and your public lost page has a Call the owner button.
• A backup for the tag page. The page a finder sees when they scan your pet’s tag now has a backup copy, so it can still load if our main service has a problem.

Smaller things worth knowing

• A lost pet checklist. A calm, step by step plan for the first hour and the first day. Read the lost pet checklist.
• Clearer travel guidance. Passport and Travel gives clearer guidance for trips from Jersey, Guernsey and the Isle of Man.
• AI Advice turns away fewer questions. It now judges for itself whether a question is about your pet, and it answers in plain text.
• A Back button on the web. On pethubplus.com every page except Home has a Back button, and the back button in your browser moves between pages too.
• Usage statistics are your choice. Optional usage statistics help us improve setup. They are off unless you turn them on.